Terms & Conditions

Our Commitment

We will, under normal circumstances, fulfil all orders within 48 hours of receiving an order. We will only knowingly charge you for items dispatched to you, in your agreement.

Contract

When you buy our goods and services on the Internet, you are entering into a legally binding contract.

The Point of Contract is defined as the time of despatch of the goods ordered. Only at this time will the items be charged to your card.

Confirmation of order

Your order will be confirmed by email normally within 3 hours, but not longer than 24 hours, of receipt of your order over the Internet

Cancellation of order prior to dispatch

You have the right to cancel an order within 24 hours of placing  an order. This can be done by email, or telephone.

Specifications and Information

Goods are supplied to the company's standard specifications. We will endeavour to supply as much product and application data as possible, but Exled Caribbean is unable to assess the viability or suitability of every possible application of the goods; it is the customer's responsibility to ensure that the goods ordered are suitable for the application in which they intend to use them. Please note exact colours and finishes are difficult to reproduce accurately on websites and printed materials, and that customers should not place undue reliance upon such reproductions.

Consistent Colour Rendition

LEDs have slight variances in colour by manufacturing batch. In situations where exact colour matching is vital, customers must specifically request that all items are supplied from the same batch (or 50m roll in the case of rope light), otherwise colour match cannot be guaranteed. If there is a possibility that an application may require further quantities of the same product it is highly recommended that extra stock is ordered with the initial order as colour match cannot be guaranteed at a later date. It is also advisable to order ‘standby’ stock to cover replacements when necessary.

Guarantee and Product Reliability

EXLED CARIBBEAN LED Lighting products are highly reliable. However, just as light bulbs and fluorescent tubes cannot be guaranteed because the conditions under which they are used cannot be controlled, we are unable to offer guarantees on LED lamps and LED rope light products installed by customers.

LED rope light has a complex internal wiring matrix and frequent handling of the product may cause breakages inside the rope, leading to failure of sections of the rope. Because of this we recommend that Exled LED rope is fixed in place securely and not repeatedly moved, coiled and uncoiled etc.

All EXLED CARIBBEAN products are fully tested before shipping. Products that fail after 28 days will be replaced at our discretion, only after examination in our workshops.

Limitation of Liability

The Purchaser will be responsible for ensuring the fitness for purpose of the goods for the purchaser’s application. To the extent permitted by law, Exled Caribbean accepts no liability arising in respect of loss, damage or expense arising from errors in information or advice provided where or not due to Exled Caribbean's negligence or that of its employees, agents or sub-contractors, save for any loss or damage arising from death or personal injury.

Exled Caribbean shall not be liable to the Purchaser by reason of any representation (unless deliberately fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the expressed terms of any contract with the Purchaser, for any indirect or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Exled Caribbean, its employees or agents) which arise out of or in connection with the supply of the goods or their use or resale by the Purchaser.

The invalidity, illegality or unenforceability of any term or condition of this Agreement shall not affect the validity, legality or enforceability of any other term or condition of this Agreement.

The entire liability of Exled Caribbean under or in connection with any contract with the Purchaser shall not exceed the price of the goods or services.

Returns

Items should be checked as soon as possible following receipt of goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 48 hours of receipt.

To return goods for any reason please call or email sales@exledcaribbean.co.uk to request a returns authorisation number, which should be displayed on the parcel. Goods without a returns authorisation number will not be accepted. A full description of the fault/reason for return should be included in the parcel. All returns should be shipped via a traceable method.

The decision of whether a refund is given will be made by Exled Caribbean Ltd. The cost of any items found to be damaged in transit, or missing, will be refunded to you within 30 working days of us receiving the items back.

PLEASE NOTE: EXLED Caribbean - Rope lights: Lengths cut to order cannot be accepted for refunds unless agreed prior to dispatch. Where we do agree to accept returns a 25% handling charge will be applied.

Installation

A 'competent person' must install all items requiring electrical wiring work. The mains supply must always be isolated prior to installation. The overall electrical installation must conform to the relevant regulations.

Order Cancellation following delivery

If you wish to cancel an order for any item you are very welcome to return them to us within 7 working days from the day after the day that you received the goods. Items will only be accepted if they are a) unused and b) in the same good condition that they were delivered in. You must obtain a returns authorisation number first. You will be liable for the return costs of delivery and a full refund for the goods only will be made to you within 30 days of cancellation.

P & P will not be refunded if you choose to return the items that are not faulty or incorrect to order.

*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.

Complaints Procedure

Any query or complaint will be dealt with immediately. It will be acknowledged within 24hours and resolved within this time frame whenever possible, but not longer than 5 working days. Please call on +1 473 444 6945 or email sales@exledcaribbean.com

Errors

While every effort is made to ensure the accuracy of images, specifications and information on this website, these are subject to change without notice. As such we cannot accept any responsibility for errors on the site.

In the event an item is listed at the incorrect price, we have the right to refuse or cancel orders based on the incorrect price, whether or not the order has been confirmed.

If you do notice any mistakes then please let us know.

Force Majeure

No liability will be accepted by Exled-Caribbean for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.

Retention of Title

All goods remain the property of Exled Caribbean ltd. until paid for in full.

Our rights

We reserve the right to change, modify, substitute or remove without notice, any information on this website. Prices, goods and availability of products are subject to change at any time. Exled Caribbean also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.

We have the right to refuse, at our discretion, to supply goods ordered on this website.

Applicable Law

None of our Terms and Conditions affect your statutory rights as a consumer.